You have a question?
I need more information
We are happy you have an interest in LimeSurvey.
We offer email consulting to assist you with deciding which of our products would be the best fit for you.
If you want to talk to us, we can schedule a phone call during our office hours from Monday to Friday, 9:00am to 3:00pm GMT.
Just open a ticket in our tracker.
I have a problem with my Community Edition, or Comfort Update
We are sorry to hear that you are experiencing problems.
Have a look at our manual. Hopefully, you will find a solution there.
We do not offer any support for the Community Edition. We do however offer a limited technical support for buyers of our ComfortUpdate Service.
If you experience problems with your ComfortUpdate, please open a ticket in our support tracker.
I want to apply for a discount
Great! We are eager to help to reach a goal for the greater good.
For the student discount please send us a copy of your student id, or certificate of enrollment.
For the education discount we need to be able to confirm the use for academic purpose. For example, if you are registering as a teacher or lecturer, we should find reference of you on the internet.
For charitable organizations we need proof of the charitable cause.
Please open a ticket in our tracker for further assistance.
I want someone to create a template for me, or design/analyze my survey
We at LimeSurvey are always trying to give you the best experience by administering our servers and improving the software.
Unfortunately, things like creating templates and analyzing surveys takes a lot of time, which we prefer to spend on making LimeSurvey better.
So, these tasks, we forward to our partners.
They have a lot of experience with doing the things around LimeSurvey we don't have time for.
Here is the link to our partner page: https://limesurvey.com