You have a question?

Are you already using LimeSurvey and need help, or do you need more information?
I'm already using LimeSurvey

I need help to get started

Have a look at our Quick-Start-Guide, or our FAQ.

If you still have a question, try searching our manual or ask in the forums.

If you can't find any help there, please contact our support directly.

I need more information

We are happy you have an interest in LimeSurvey.

We offer email consulting to assist you with deciding which of our products would be the best fit for you.

If you want to talk to us, we can schedule a phone call during our office hours from Monday to Friday, 9:00am to 3:00pm GMT.

Just open a ticket in our tracker.

I have a problem with my Installation

We are sorry to hear that you are experiencing problems.

Have a look at our FAQ. Hopefully you will find a solution there.

If that didn't help, or you are experiencing problems with your password, please open a ticket in our tracker for further information.

I have a problem with my Community Edition, or Comfort Update

We are sorry to hear that you are experiencing problems.

Have a look at our manual. Hopefully, you will find a solution there.

We do not offer any support for the Community Edition. We do however offer a limited technical support for buyers of our ComfortUpdate Service.

If you experience problems with your ComfortUpdate, please open a ticket in our support tracker.

I want to apply for a discount

Great! We are eager to help to reach a goal for the greater good.

For the student discount please send us a copy of your student id, or certificate of enrollment.

For the education discount we need to be able to confirm the use for academic purpose. For example, if you are registering as a teacher or lecturer, we should find reference of you on the internet.

For charitable organizations we need proof of the charitable cause.

Please open a ticket in our tracker for further assistance.

I have a question regarding my invoice

We are very sorry if something is not as you requested it.

If you want to cancel your current subscription, please have a look at this FAQ-Item.

If you want to revoke or complain about an invoice, please open a ticket in our tracker.

I want someone to create a template for me, or design/analyze my survey

We at LimeSurvey are always trying to give you the best experience by administering our servers and improving the software.

Unfortunately, things like creating templates and analyzing surveys takes a lot of time, which we prefer to spend on making LimeSurvey better.

So, these tasks, we forward to our partners.

They have a lot of experience with doing the things around LimeSurvey we don't have time for.

Here is the link to our partner page: https://limesurvey.com


© 2006-2021 LimeSurvey GmbH

© 2006-2021 LimeSurvey GmbH